Since my Airtel DSL bill was overdue, I tried (yes, tried) to pay them.
First I went to one of those “official” Airtel stores, only to be told that they won’t accept DSL payments. They only do mobile stuff. But I could make the payment at an Airtel shop just half a block away. Went to that shop, only to be told that the Airtel billboard was just a sponsored signage and they don’t have anything to do with any Airtel.
Ok, let’s try setting the matter online.
Went thru the hoop of creating a login. Got the password sent via an SMS. Upon entering the username/password, I was asked to fill up a profile. Name, Age, Gender, Occupation, a predefined hint question, blood sample (just kidding)… about a dozen fields that seem totally irrelevant to the objective on hand. Next, I clicked on the DSL payment link. The site thought about it for about 20 seconds only to come back with a “We are unable to process your request. Please try later. Sorry for the inconvenience.”
So my attempts to pay the bill failed. Think about this for a second – They couldn’t accept my payment due to their non-functional site. When I went to their store, they didn’t know how to accept the payment. Beats me.
Maybe they just one of their pesky phone agents to suck my blood until I ask them to come over and collect the cheque.