How to handle a disaster

Jet was in the news recently for the all out strike by their pilots. The company received a lot of negativity and flak in the press. The repercussions of the flight cancellation and the impasse over the negotiotians that followed were felt far and wide. Several flights got canceled and I am sure the passenger confidence in the airline was very very low.

However now it’s all over. This morning I was pleasantly surprised to receive a letter signed by Naresh Goyal himself. I think it was a very good way of handling the situation. I am reproducing the letter here verbatim –

Dear Mr. Jain,

You would have read and heard from the media the good news of our amicable agreements arrived at late last night with our Pilots.

I write to humbly apologize for the inconvenience caused over the past few days and to thank you on behalf of every single team member of our airline for your tolerance and the continuance of your valued patronage.

I am further deeply grateful for the many phone calls, emails and letters I have received from so many of you, almost all without exception, messages of solidarity, support and encouragement.

With all our domestic and international services back on schedule, our ground teams and aircrew are looking forward to serve you with their warm and friendly service that you have always enjoyed onboard Jet Airways flights in India and across the globe.

With gratitude,

Naresh Goyal
Chairman
Jet Airways (India) Ltd.

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Author: anand

Currently CleverTap. Founder & ex-CTO - burrp. A techie and an entrepreneur at heart. Have worked in US, China and India.

One thought on “How to handle a disaster”

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